Refund policy

Refund & Return Policy — GalaxyNight™

At GalaxyNight™, we are committed to delivering high-quality products and a smooth customer experience. Please read our policy carefully before making a purchase.

No Refund Policy

All purchases are non-refundable.
We do not offer refunds once an order has been placed and processed.

 Returns (Limited Conditions Only)

We only accept returns under the following circumstances:

1. Shipping Delay (Over 30 Days)

If your order has not been delivered within 30 days from the shipping date, you may request a return.

2. Defective or Non-Working Product

If your product arrives damaged or not functioning properly, you are eligible for a return.

📸 Proof Requirement

To process any return request, you must provide:

  • Clear photo or video evidence of the issue (for defective items), or

  • Order tracking showing delivery delay beyond 25 days

Requests without proof will not be approved.

⏱ Return Request Window

You must contact us within 3 days of receiving your product (for defective items) or after the 25-day delivery period has passed.

🚚 Return Process

  • Once your request is approved, we will provide return instructions

  • Customers may be responsible for return shipping costs unless stated otherwise

  • Returned items must be unused and in original packaging (if applicable)

❗ Important Notes

  • We do not accept returns for buyer’s remorse or incorrect orders placed by the customer

  • We are not responsible for delays caused by customs, incorrect shipping details, or external courier issues beyond our control

📩 Contact Us

For any return requests, please contact our support team at:
[your email here]

By placing an order on our website, you agree to the terms outlined in this policy.