Shipping policy
Shipping Policy — GalaxyNight™
At GalaxyNight™, we aim to deliver your order as quickly and efficiently as possible. Please review our shipping policy below.
1. Processing Time
Orders are processed within 1–3 business days after payment is successfully completed.
Processing times may be longer during peak periods, promotions, or holidays.
2. Shipping Time
Estimated delivery times vary depending on your location:
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United States: 7–15 business days
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Europe: 7–15 business days
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United Kingdom: 7–15 business days
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Other International Locations: 10–25 business days
Please note that these are estimated delivery times and are not guaranteed.
3. Shipping Costs
Shipping costs are calculated at checkout or may be offered as free shipping depending on current promotions.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take several days to update after shipment.
5. Delays
We are not responsible for delays caused by:
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Customs clearance procedures
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Incorrect shipping information provided by the customer
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Courier disruptions or force majeure events
6. Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is accurate and complete.
If an incorrect address is provided and the package is returned or lost, we are not responsible for reshipping the order.
7. Lost or Stolen Packages
GalaxyNight™ is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue, please contact the shipping carrier directly.
8. Shipping Delays Over 25 Days
If your order has not arrived within 25 days from the shipping date, you may contact us to request a return in accordance with our Refund & Return Policy.
9. Contact Information
If you have any questions regarding your shipment, please contact us at:
contact@galaxynight.com
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.